Our Privacy Policy

We take your privacy seriously and thus we secure your data through encryption technology.

We will not sell or disclose your personal information collected on our site to third parties for marketing purposes without your consent via email. This privacy policy applies to services available under the domain www.hotelguests.com (the “Site”). By visiting the Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site. By visiting the Site, you are consenting to the collection, disclosure, use, storage, transfer and processing of your personal information outlined in this Privacy Policy. Hotel Guests may revise this Privacy Policy to reflect changes in the law, our personal data collection and use practices, the features of our Site, or advancement in technology.

Important Information

If you have questions or concerns regarding this policy, you should first contact Customer Service at support@hotelguests.com or call customer service at 1-866-221-8591. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S. based third party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.

Information We Collect

We collect personal and non-personal information. This personal information is data such as user name, email address, and your physical address. Non-personal information is data such as shopping preferences, product searches, merchant searches, and general demographics. Our primary purpose in collecting personal and non-personal information is to provide you with an efficient and customized experience. This allows us to provide services and features that will most likely meet your needs, and to customize our service to make your experience safer and easier. You may browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information (such as at checkout / making a reservation), you are no longer anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, and other personal information as indicated on the forms throughout the Site. You always have the option to not provide information by choosing not to use a particular service or feature (such as making a reservation). We use technologies such as cookies, beacons, tags, scripts and other analytics. These technologies are used in analyzing trends, administering the site, tracking users’ movements throughout the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for current and historical search information and authentication. Users can control the use of cookies by adjusting the settings in their browser. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited or not available. We also gather certain information automatically and store it in log files. This information includes the Internet Protocol addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date and time stamp, and click path flow data. We use this information to review trends and improve user experience, to administer our website, to track users’ movements around the Site and to gather demographic information about our customers. We partner with a third party ad networks to either display advertising on our Site or to manage our advertising campaigns on other sites. Our ad network partners use cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you have chosen to receive marketing messages from us about our products and services, we may use information from our log files, cookies or pixel tags to help us make those communications more useful to you. We also get information from your transactions with us, such as personal information through purchases or reservations. We also use information from third parties, including public information, such as verification services and consumer reporting agencies (to comply with regulatory requirements, ensure the accurate data and prevent fraud, for example), or from other sources. We use this information to develop, offer and deliver our products and services, to process transactions in your accounts, and to obey legal and regulatory requirements. We limit the collection and use of customer information to the minimum we require to deliver excellent service to our customers.

Our Use of Your Information

We use your personal information to facilitate the services you request. We use your personal information and other information we obtain from your current and past activities on the Site to measure interest in the third-party products and services we may offer - inform you via email about special offers, products, services, and updates - customize your experience; detect and protect us against errors, fraud and other criminal activity - enforce our terms and conditions of the Site’s use. At times, we may look across multiple users to identify problems and in particular we may examine your personal information to identify users using multiple customer IDs or aliases. We may compare and review your personal information for errors, omissions and accuracy. You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize the Site’s content, layout, and services. This allows us to improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. Our Disclosure of Your Information We share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at support@hotelguests.com. The following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide you with the ability to order or use the third party products and services offered through the Site. We collect booking information via our forms that include the collection of personal and financial information. Once the user submits his or her information, payment is made and verified, the booking is confirmed and removed from our inventory and passed on to the third party vendor booking the travel. The booking information then gets passed along to the third party for fulfillment. The third party will receive the confirmation request from the guest for the reservation and then their privacy policy would be in effect. We do not have any control over the third party use of information or their privacy policies. www.hotelguests.com is disclosing this information to you so that you have the option to not do business on the Site. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to book with them.

Legal Requests

Hotel Guests cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and our other customers from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can, and you authorize us to disclose your name, city, state, telephone number, email address and Customer history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or report suspected illegal activity. Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Control of Your Customer ID and Password

You are responsible for all actions taken with your Customer ID and password. Therefore, we do not recommend that you disclose your Customer ID or password to any third parties. If you choose to share your Customer ID and password or your personal information with third parties, you are responsible for all actions taken with your account and, therefore, you should review that third party’s privacy policy. If you lose control of your Customer ID or password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your Customer ID or password has been compromised for any reason, you should immediately change your Customer ID or password.

Additional Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. This Site may contain links to other web sites. Please be aware that Hotel Guests is not responsible for the privacy practices of such other web sites. We encourage our users to be aware when they leave our site to read the privacy policy of each and every website that collects personal information. This privacy policy applies solely to information collected by this website. To the extent that you disclose your information to other parties, whether they are third-party providers of products or services, different rules may apply to their use or disclosure of the information you disclose to them. Since Hotel Guests does not control the privacy policies of third parties, you are subject to the privacy policies of that third party.

Social Media Features

Our Site uses Social Media features such as the Instagram, Twitter, Facebook, etc. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

A Special Note About Children

Persons under the age of 18 are not eligible to use any services on our Site.


Your information is stored on a third party server of a partner who we use to supply inventory, located in the United States. They use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including monitoring for intrusion attempts, encryption technology, “firewalls,” Secure Socket Layers and security audits and inspections. They treat data as an asset that must be protected against loss and unauthorized access. When setting up an account, your information is stored behind a secure server via multiple encryption methods as well as Secure Socket Layer (SSL) on the site. Information stored on the server is only available to a select number of people. The privacy of communication over the Internet cannot be guaranteed because the Internet is not a secure medium. Our supplier/partner does not assume any responsibility for any harm, loss or damage you my experience or incur by the sending of personal or confidential information over the Internet by or to them.

Notification of Changes

We may amend this Privacy Policy at any time by posting the amended terms on the Site. You are responsible for checking this Privacy Policy when you visit the Site to review the current policy. All amended terms shall automatically be effective 30 days after they are initially posted on the Site. Hotel Guests will use the information collected on the Site in accordance with the Privacy Policy under which the information was collected. We reserve the right to modify this privacy policy at any time, so please review it frequently. This Privacy Policy is effective as of November 1, 2016.